English
Public
Is there a way to reassign an account from Apple School Manager that was deleted? I am trying to access an iPad locked to an old account that has been deleted. I tried recreating it but I get an error that it is already in use and I would try and reset the password but no one has access to the email address. Thanks for any help.
250032762020
250017608021
Not a member yet? Join for free when you sign in.
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Not a member yet? Join for free when you sign in.
Collaboration features of the Forum are currently available in the following countries: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Learn more
Some actions are unavailable in your country or region.
You must complete your registration to perform this action.
This account has been restricted from publishing or editing content. If you think this is an error, please contact us.
Some actions are unavailable outside of your Apple Group.
July 09, 2025 .
English
Good Afternoon!
Once an account is deleted in Apple School Manager, it can not be reactivated. You mentioned the iPad is locked to an old account - is it Activation Lock you're dealing with? If so, you can remove the Activation Lock from the device as long as it is listed in Apple School Manager in your Devices Tab. It may be worth discussing further with your dedicated EDU SE.
You can find out who your Apple SE is by calling 1-800-800-2775 and choose option 4 to get connected with your school's Apple sales team.
Best,
Dominique
This action is unavailable while under moderation.
This action is unavailable while under moderation.