Classroom App - classes all of a sudden "Not Connected"

Hello! I'm hoping someone can help me out with a problem.

We use the Classroom app (which syncs from our SIS to ASM to our MDM). It usually works fairly smooth, but all of a sudden no student screens can be viewed, by any teachers.

The classes all seem to be set up properly, with teachers have access to all the students they normally would, and students being in the right classes. But when I look at a student iPad, it says the classes are "Not Connected".

If anyone has ever had that Not Connected error before, I'd be grateful to hear more. Or any other tips. The only lead I have is that we changed from Term 1 to Term 2 recently, but I don't see any other evidence that is the problem.

Thank you!

Attachments

Classroom Mobile Device Management (MDM) Apple School Manager

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4 replies

December 17, 2025 Language English

We have the exact same problem. :(

Unfortunately our teachers are helpless without viewing the students screens, eventhough we use Mosyle

We look forward for additional comments,

Best Regards,

December 18, 2025 Language English

My district had this same problem and when we updated to iPadOS26.1 that fixed all the issues.

December 18, 2025 Language English

We've had to sign students and teachers out of their Apple ID and back in. Helped with most

December 25, 2025 Language English

We have the same problem! I red other comments so one of my students signed out of her Apple ID and back in but iPad still shows offline in apple classroom app. Our iPads have IOS 26.1...We'll try to updated to iPadOS26.2... We use Mostly manager

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